When gaming stops being entertainment and becomes a problem, asking for help is the bravest thing you can do. jatwan is with you every step of the way — from setting limits to getting support.
At jatwan, we have always believed that gaming should be a source of fun — not stress or hardship. Responsible gaming means knowing your limits and enjoying yourself within them.
Online gaming is growing fast in Bangladesh — and with that growth comes real responsibility. jatwan believes every platform has a duty to actively protect its members. That's why we don't just offer entertainment; we make sure that entertainment never becomes a source of harm.
Responsible gaming does not mean playing less. It means setting a budget, sticking to time limits, and getting help when gaming starts to feel out of control. All of these tools are available on jatwan completely free of charge.
jatwan's commitment: We will never take any action that encourages members to overspend. Our success depends on our members' wellbeing — not on numbers.
Problem gambling is a recognized mental health condition — it is not a sign of weakness. It is treatable. jatwan has dedicated support in place for anyone who is affected.
Do you keep playing to try to win back money you've lost?
Are family members or friends concerned about how much time or money you spend on gaming?
Do you feel restless or anxious when you stop gaming?
Are you neglecting family or daily responsibilities because of gaming?
Have you taken on debt or dipped into your savings because of gaming?
If you answered "yes" to any of these questions, contact our support team directly. No hesitation needed.
Completely free — always available to all members
Set your own daily, weekly, or monthly deposit limit. Reductions take effect immediately; increases take 7 days to come into effect.
Decide in advance how long you want to play. When your time is up, jatwan will let you know.
Take a temporary break lasting anywhere from 24 hours to 30 days. You won't be able to log in during this period, but your account will remain open.
Permanent exclusion from 6 months up to 5 years. During this period, you will not receive any marketing communications either.
View your full spending, win, and loss history at any time. Understand your own habits.
Trained support agents available 24/7. Speak with us confidentially — no judgment.
Log in to your jatwan account and go to the "Account Settings" menu.
InstantGo to the "Responsible Gaming" section on your Settings page.
FreeSet a deposit limit, session time, or cooling-off period — whatever you need.
Done in 5 MinutesFor permanent self-exclusion or further assistance, contact our support team.
Permanent OptionIf you notice any of these signs in yourself or someone you know, reach out to jatwan support right away — everything is handled in complete confidence.
Registration and gaming are strictly prohibited for anyone under 18. Age verification is mandatory.
We never run ads that could draw vulnerable people into gaming.
Jatwan never pressures members into spending more. We have no high-pressure promotions.
Our support team is specially trained to assist players who are experiencing difficulties.
Members who have self-excluded will not receive any promotional offers during that period.
Responsible Gaming features are updated regularly in line with international standards.
If you are struggling with gaming, don't wait — contact us now. Our trained support team is ready to help you in complete confidence.
Remember — reaching out for help is the bravest thing you can do. jatwan never judges its members or dismisses their struggles. Your wellbeing is our highest priority.
All tools are available in your Account Settings after logging in.
If you are a new member, set up our Responsible Gaming features from the start and build healthy gaming habits right away.
18+ only. If you're struggling, get help immediately.