Jatwan Privacy Policy — Our Commitment to Protecting Your Information

Welcome to jatwan. This Privacy Policy explains how jatwan collects your personal information, why it is collected, how it is protected, and when it may be shared. We want you to use jatwan with full confidence and clarity.

This policy applies to jatwan's website, mobile app, and all associated services. By registering or using this platform in any way, you are considered to have agreed to this Privacy Policy.

Jatwan collects only the information needed to operate the platform properly, maintain security, and meet legal obligations.

Information you provide directly:

• Name, mobile number, or email address (collected at registration).
• National ID or passport number (collected during KYC verification).
• Date of birth (for age verification).
• Address (collected during identity verification).
• Mobile banking or e-wallet account details (for payment purposes).

Automatically Collected Data:

• IP address and device information.
• Browser type and operating system.
• Logs of page visits and gaming activity.
• Cookie and session data.

Jatwan uses your information only for specific, legitimate purposes. It is never used for anything unrelated to those purposes.

• Creating and managing your account.
• Processing deposits and withdrawals.
• Preventing fraud and money laundering.
• Providing customer support.
• Managing responsible gaming measures.
• Meeting legal and regulatory obligations.
• Analyzed to improve the platform (using anonymized data).
• Sending relevant offers and promotions (with your consent only).

Jatwan never sells your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information is securely shared to complete transactions.
• Identity Verification Services: With specialist service providers for the KYC process.
• Law Enforcement: Required under a legal order or legitimate investigation.
• Security Analysis: For analysis within our fraud prevention systems.

Jatwan uses industry-leading security technology to protect your information. Our security team continuously monitors all systems around the clock.

• AES-256-bit encryption — applied to all stored data.
• TLS 1.3 protocol — applied during data transmission.
• Two-factor authentication (2FA) — for account access.
• AI-powered fraud detection — operating in real time.
• Regular security audits and penetration testing.
• PCI DSS-compliant payment infrastructure.
• Firewall and intrusion detection systems.

Jatwan uses cookies to improve platform performance and personalize your experience. Cookies are small text files stored on your device.

• Essential Cookies: For login sessions and security — cannot be disabled.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: Collecting platform usage statistics.
• Marketing Cookies: For relevant advertising — can be disabled.

Non-essential cookies can be disabled through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.

Jatwan does not retain data longer than necessary. Different types of information are subject to separate retention policies:

• Account information — retained for the lifetime of the account and for 5 years after closure (for legal compliance).
• Transaction records — 7 years (as required by financial regulations).
• Gaming history — 3 years.
• Support conversations — 2 years.
• Marketing data — deleted immediately upon opt-out.

As a jatwan member, you have several important rights over your own information:

To exercise any of the rights above, contact our support team. All requests will be responded to within 30 days.

Jatwan is strictly for users aged 18 and above. We never knowingly collect information from minors. Age is verified at the point of registration.

Jatwan may update this Privacy Policy from time to time. For significant changes, members will be notified in advance by email or via an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

To access previous versions, contact our support team. We maintain a full history of all changes.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our support team directly. Our dedicated privacy team is ready to assist with any enquiry.

• Reach us directly via live chat — available 24/7.
• Email: [email protected] (plain text — not a clickable link).

Complaints will receive a response within 7 business days. Complex matters may take up to 30 days to resolve, but regular progress updates will be provided throughout.